Well-planned
and effectively handled communications are increasingly
seen as essential to the success and even the existence
of organisations in today's changing world.
KOSME PUTS CUSTOMER SERVICE FIRST WITH UK-BASED ENGINEERS AND SPARES
In
the fast moving world of food and drink
production, downtime, due to routine servicing
or repair, can prove to be a major headache
and is potentially very costly. This is
further complicated by the often unique
and bespoke nature of many machines being
used today. As a leading supplier of high
quality turnkey filling, labelling, packaging
and conveying machines, Kosme UK recognises
that giving peace of mind is a vital part
of the service they offer.
Kosme UK are one of the few suppliers of non-UK manufactured machines to maintain a team of dedicated UK based engineers and UK spares to meet potential needs.
"Supplying machinery
is only part of the solution," says Richard
Portman, Managing Director of Kosme UK. "Like
anything mechanical, filling, labelling, packaging
and conveying equipment needs to be maintained
and serviced at regular intervals to ensure it
can continue to perform it’s duties, to the best
of its capability and extend it’s service life.
Kosme machines are developed and built by our
manufacturing plants in Italy, and like many other
foreign-based manufacturers this means we have
to ship parts over to the UK. However, we feel
that the inevitable delay caused by ad-hoc delivery
of parts is unacceptable. So we have taken the
lead and established a dedicated, UK based and
run service team of expert engineers and parts
that can be on site anywhere in the country within
a short space of time."
